Privacy Policy

Information we collect

When you text us or submit a request through our website, we collect the information you choose to share so we can understand your project and respond usefully. This may include:

• Name
• Email address
• Phone number
• Equipment request
• Rental dates
• Project details

Text messaging

By providing your phone number and opting in to text messaging, you consent to receive text messages from Hanover Equipment Company about your inquiry, rental, or service.

• —SMS consent is not a condition of purchase.
• —Standard message and data rates may apply.
• —Message frequency varies based on your inquiry, rental, or service needs.

Your messaging choices

You can opt out of SMS messages at any time by replying STOP. After you opt out, you will receive no further text messages from us. To get help, reply HELP and we’ll provide assistance.

How we use and share information

We use your information to respond to your request, coordinate equipment rentals, provide service, and communicate with you about the project you asked us about. Phone numbers and message data are shared only with service providers we use to deliver those messages and responses, such as our SMS platform and email service. We do not sell phone numbers or message data to third parties.

Website form submissions are sent by email to our team. They are not stored in a website database.

Retention and security

We retain information for as long as reasonably needed to respond to your inquiry, complete a rental or service request, maintain business records, and address follow-up questions. When it is no longer needed, we take reasonable steps to delete it or make it no longer personally identifiable where practical.

We use reasonable administrative, technical, and physical safeguards to protect information while it is handled. No method of transmission or storage can be guaranteed completely secure, but we work to treat your information carefully.